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iOPEX Technologies: Driving digital transformation for large enterprises with enhanced security and increased team productivity

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iOPEX Technologies in its rapid expansion supported 60% annual global workforce growth, significant reduction in infrastructure costs by eliminating the need for platform training, and optimized real-time communications with Google Workspace.

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iOPEX Technologies is a global business and technology solution provider, powering clients to achieve digital transformation through experience engineering and automation solutions. Founded in 2009, iOPEX has grown to over 3,000 employees in ten years with offices in 3 countries. The company has helped in $1.5 billion cost transformation with continuous innovation and tailor-made solutions for its clients.

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iOPEX Technologies in its rapid expansion supported 60% annual global workforce growth, significant reduction in infrastructure costs by eliminating the need for platform training, and optimized real-time communications with Google Workspace.

Google Workspace Results

Secure and seamless onboarding of 2,700+ employees in a short span of time

• Provides a single platform to standardize work processes for 2,700 employees, and improve collaboration

• Strengthens security of sensitive assets, and improved team confidence since Google Workspace migration

• Consolidates costs from various tools onto one platform, covering all employee productivity and IT needs

• Instills a culture of collaboration with open and secure communication within the company

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“Our teams are now able to collaborate more effectively and efficiently, no matter where they are in the world. The suite of productivity tools provided by Google Workspace has helped us work seamlessly together." -- Nagarajan Chakravarthy, Chief Digital Officer, iOPEX Technologies.

iOPEX Technologies is a new-generation global business and technology solutions provider offering tailor-made digital transformation to global clients from its bases in the United States, Canada, Britain, India, Poland, and the Philippines. Founded in 2009, the company is on a mission to help customers realize a "golden ratio" between technology and business and being a trusted partner in their digital transformation journey.

With such a sprawling worldwide operation, iOPEX requires the most seamless, integrated productivity and collaboration solutions possible to enable a rapid pace of expansion. More importantly, it needed to build a solid and secure foundation, so that the organization could scale without worrying about security loopholes.

Seeking a more streamlined approach, iOPEX worked with partner Shivaami on a full-fledged Google Workspace migration to achieve a secure-by-design one-stop-shop for all its productivity and collaboration needs. iOPEX Technologies was well supported by Shivaami, and was able to seamlessly onboard its strong global workforce to Google Workspace in less than a month, and see them instantly use the solutions thanks to an intuitive user-friendly interface.

“iOPEX Technologies in its rapid expansion pace was looking for integrated productivity and collaboration solutions and Google Workspace proved to be a right fit. It helped in providing a secure and seamless onboarding of 2700+ employees in a short timeframe and helped improve overall employee experience and efficiency. Also, it’s a cost-effective solution. What impressed us was just how easily Google Workspace offered us the reliability and scalability that we needed,” says Ashok Thalavaiswamy, Senior Director of IT, iOPEX Technologies.

Operating in a secure cloud environment

“With all of our documents kept on a single cloud, it is easy to ensure that data is kept secure as everything can be managed through a single console. This has reduced the probability of any security breaches as our engineers do not have to oversee multiple platforms.” -- Krishnan Rangi, Vice President Information Systems, iOPEX Technologies

In the past, the company used different tools to cater to requirements like data loss prevention (DLP), identity and access management, device management, anti-spam and anti malware. Today, iOPEX is able to easily manage all their users, devices, and identities from a single admin console. Through a combination of Google Workspace best-in-class security features and deployment of Google Cloud Identity and Access Management (IAM), iOPEX can authorize who can take action on specific resources, giving the IT & security team full control and visibility to manage assets centrally, a key advantage in proactively ensuring the safety of sensitive material.

The robust secure-by-design environment of Google Workspace also enables iOPEX to collaborate on files with customers by providing external access to those who are already in the Google Workspace environment.

“With all of our documents kept on a single cloud, it is easy to ensure that data is kept secure as everything can be managed through a single console. This has reduced the probability of any security breaches as our engineers do not have to oversee multiple platforms,” says Krishnan Rangi, Vice President Information Systems, iOPEX Technologies.

Consolidating multiple applications in one place

“iOPEX Technologies in its rapid expansion pace was looking for the most integrated productivity and collaboration solutions and Google Workspace proved to be a right fit and it helped in providing a secure and seamless onboarding of 2700+ associates in a shorter time and improved employee experience and efficiency. Also, it’s a cost-effective solution. What impressed us was just how easy Google Workspace offers us the reliability and scalability that we needed.” -- Ashok Thalavaiswamy, Senior Director of IT, iOPEX Technologies.

From email, device management, and chat, to antivirus and antimalware applications, the iOPEX team worked across six to seven different tools that served different purposes before implementing Google Workspace.

The task of setting up a full suite of collaboration tools was a challenging task, as apart from juggling multiple platforms, engineers needed to provision the environment manually on-prem, deploying servers and software, and ensuring they catered for the server capacity needed. This process was not only cumbersome, but also costly as they would need to continuously add servers over time to support an increasing workload.

With Google Workspace, the team now works seamlessly across Gmail, Chat, Calendar, and Drive to address all of its needs without having to worry about storage capacity. Google Workspace ensured a secure cloud architecture and it instilled confidence in the team as they could connect multiple workflows across different tools without the hassle of logging in and out, knowing that all of their data is kept secure on a single cloud.

At the same time, when it came to managing the workflow of its IT teams, iOPEX was able to consolidate their costs and efforts in managing the tools required for day-to-day operations.

Driving global digital transformation on an integrated platform

One of the biggest advantages and changes that the Google Workspace migration brought to iOPEX was the seamless integration of Chat with Google Meet and other solutions. With these tools, the organization instilled a new culture of collaboration as employees can now communicate easily and much more casually with one another, instead of having to send emails. Access to Google Workspace tools has also improved productivity as employees can work seamlessly from their desktops, laptops, even from their mobile phones. They can shift their modes of communication easily depending on needs of the moment, something that was not available on legacy communication tools.

Enabling global data analytics for customer intelligence with BigQuery

In order to propel the next chapter of its enterprise journey, iOPEX is looking beyond Google Workspace to adopt BigQuery as the first of many Google Cloud solutions it may incorporate for creative solution building. By channeling billions of global data points through BigQuery for powerful auto-scaling data analytics, iOPEX believes it can create even more precise, personalized and innovative digital transformation solutions for a global clientele.

*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.

Deployment Partner (Google Workspace authorized reseller)

About Shivaami

Shivaami is an authorized Google Cloud partner that combines a commitment to the latest technologies, with a passion to help businesses grow faster and more efficiently. In 2022, it was named Google Cloud Expansion Partner of the Year, Asia Pacific, 2021.